Customer Testimonials
I bought my new car here a week ago. Thomas was so awesome. We started communicating earlier in the week and I let him know my situation and what I needed. I showed up Friday and he not only made me feel welcome, he had the perfect car for me. It was exactly what I wanted. My situation was not ideal and he helped me through it but was never pushy or overbearing. He wasn’t just trying to make a sale. He even watched my daughter (and bought her candy) while working with the finance team. I was truly ...
My Salesperson, Jenifer Twitty, was outstanding in all aspects of this transaction. She went the extra mile to make sure I was satisfied with my purchase and her knowledge of the vehicle made the entire process a pleasure. I would recommend Ms. Twitty, and This dealership to anyone want to make a vehicle purchase. I have had previous experience a this dealership and their service department is also extremely good.
We were in the used car market and found one at Richard Karr Motors. Larry and Tony made the process easy and painless. Great service all around!
Great attention to detail and great customer Service when purchasing new GMC
Ty Smith was very helpful and made the purchase easy for my husband. He was in and out of the dealership in 2 hours. We have purchased vehicles before and it has been an all day ordeal. Thank you Ty for taking such good care of us!
Ive been buying cars for 25 plus yrs & Thomas at Richard Karr Motors made this process the best I’ve ever had in all those yrs. Thank you again Thomas!!!
I purchased the 2024 Buick Envista last Friday. I just wanted to say a big thank you to the Richard Karr staff. They're very professional and courtesy. David Del Rosa was my Sale man and he was awesome at explaining everything to me. The process of purchasing my car went very quickly, and overall, my expectations were met.
Ty offered a great sales experience and made the whole process seamless. Thanks again!
Very professional and made us feel very comfortable.
The Richard Karr Motors Team did a phenomenal job assisting us in selecting the perfect vehicle for our family. Bob McGuire thoroughly explained the vehicle’s specifications and he even introduced us to several team members. We could tell that the entire Richard Karr Motors Team took pride in ensuring their customers felt welcomed. We are truly grateful for this experience and we absolutely recommend their team to anyone searching for a new vehicle.
Howard Cohen was my sales rep that assisted me with my purchase of a new GMC Sierra 1500 SLT. He found the right vehicle for me and I love my new truck. Howard was patient, knowledgeable and encouraging on finding the right vehicle and gave me peace of mind. I will definitely buy my next vehicle here and will recommend to others!
I liked the no high pressure selling style!
Had an appointment & was taken care of immediately. When I got my car back service department had taken time to wash it. Appreciated very much!!
Eva does a great job keeping us up to date on service being done.
Loved the customer service!!
From the moment I first walked into the dealership I felt welcomed. Todd assisted me with the purchase of my new Envista. He is knowledgeable, communicative, and very helpful! I couldn’t have asked for a better experience. I will be referring everyone to y’all. Thank you!
i purchased a pre owned Grand Cherokee and received excellent service here! I was in and out in about an hour. The pricing was 100% fair, the process was very transparent, and Mr. Contreras & Mr. Connor made everything simple. I enjoyed the entire transaction
Everyone on all sides of service have ALWAYS been beyond helpful. My most recent visit was no different. There are two other dealerships closer to my home but I will ALWAYS drive further to Richard Karr.
Great Experience all around!
We have purchased several vehicles over the years and just recently purchased a new one today with Tony Garcia. He always goes above and beyond to make sure that you’re satisfied and taken care of. He’s one of the best salesmen I have ever had the chance to do business with and for that said we will always recommend him to anyone in the market for a vehicle and we will always keep coming back to him because he is a great person.
Good mechanics and good service
We had a very positive experience buying a new 2024 GMC Sierra 1500 Denali Diesel from Richard Karr Motors. After spending a week or so on the internet building Sierra trucks on the GMC website, we found 2 very close matches at 2 different GMC dealerships in central Texas, Richard Karr and Patriot Buick in Killeen. Blaine at Patriot was very helpful and told us "buy the diesel." We hadn't considered a deisel, but the Sierra 1500 at Richard Karr was almost a perfect match. I talked over the phone with Thomas Contreras, Internet Sales Manager, at Richard Karr Motors, and gave ...
Ty was super helpful and made buying our dream truck a smooth, easy process!
Jennifer was amazing. Came to see her over a week ago and the numbers just weren’t ideal. Did some research with other car lots, and ended up right back with her. She was very informative and answered all my questions. She was also very determined to make sure I was satisfied!
My experience was excellent my salesman was the best Jose Sotomayor made it super easy for me to purchase my 2024 Buick!
Very friendly and attentive. Gets the job done in a timely manner. I am a repeat customer.
As always, i was made to feel right at home with the highest level of customer service. I didnt even have to wait all day for my vehicle. It was done in a less than a couple of hours. As always Tony Garcia greeted us and made sure all our needs were met. Thanks Pop!!
One of the easiest and most pleasant car buying experiences that I have had.
Jennifer was very knowledgeable about the vehicle, she could answer any questions that I had. She was helpful but not pushy. She let us take our time and decide what was the best vehicle for us.
Everyone was super friendly. The truck was detailed nicely and actually arrived at the dealership sooner than I thought it would. It's a gorgeous vehicle. Thanks GM and Richard Carr Auto Group!
It was a great experience
The service tech was very helpful. I was running about 15 minutes late because of holiday traffic. I told her my daughter had a doctors appointment and it was at 4:00. She walked my paperwork back to service department and asked the fastest tech to please get right on it. It took them 45 minutes and we were on our way in plenty of time to make the doctors appointment. I appreciate there help and understanding. Sincerely, Loretta Bosley
Saturday morning and they were still very much busy, but the lady at the front desk was amazing and so was who helped me out at checkout. Considering this was the Saturday right before Christmas, the checking in and checkout process was seamless and they did it with a smile! Richard Karr is super lucky to have them both!
Jennifer Twitty and the other staff there have always been extremely helpful to us. They helped us get this special order through for my husband’s truck and when we were there to pick that up, we ended up purchasing another vehicle that same day! The second purchase that day was not planned, but she and the other staff members made the process as seamless as possible, and we couldn’t be happier with our vehicles and the overall experience:) We always are happy to recommend Richard Karr to people that we know and we have also had other family ...
Friendly and professional service
Leonard Betts goes above and beyond for his customers
Jenifer was excellent, the truck we chose was in transport and she kept us informed every step of the way. When we arrived she greeted us and after looking at the truck we were in and out of the business office in record time. I highly recommend both Jenifer and Richard Karr GMC.
Kristian is a top shelf salesman as well as a person, extremely well versed on product knowledge. Very engaging and personable.
I had my sights set out on a 2024 Buick Envista. I called my local Richard Karr Buick GMC dealership in Waco, along with many others in all the big surrounding cities. I had no luck finding one available at the time, however, Jenifer Twitty, Richard Karr Buick of Waco never lost sight of my desire to purchase this vehicle that was hard to get. Her kindness, and hard work to see that I can fulfill my goals is unmatched; literally, no dealership has the customer and hospitality service like Jenifer Twitty and everyone who supported me during this special experience. ...
After searching for a few months for a vehicle I contacted Richard Karr motors and spoke with Jennifer Twitty. She went above and beyond getting information about specifics about the vehicle to me and was able to negotiate a very reasonable offer. When I arrived from out of town short notice she had the keys and vehicle pulled up and was ready for a test drive where she explained key features with ease and knowledge, throughout the whole test drive she did not try to over sell the vehicle and allowed me to get a feel of the vehicle rather ...
The friendly environment at Richard Karr made the entire transaction seamless. I would highly recommend Richard Karr to anyone who wants a quality vehicle.
Mike and the Service Department are the best around!
Ty Smith was the BEST salesman! He was patient and listened to me to learn what I was looking for in a vehicle. I had been several dealerships that day but after visiting with me Ty pulled up with the perfect car for me! He answered all of my questions about the car and after further conversation he realized that service is important to me so he walked me over to the service center to show me around and introduce me to the staff. Everyone at the dealership was super kind and I highly recommend Richard Karr Buick GMC.
Took my GMC Acadia for an alignment and was greeted promptly and professionally by the service advisor. My car was serviced right away and the service technician did an awesome job. My car not pulling to the right anymore.
Amazing service from the sales guy Kristian to the GM!
always great service!!
Jeniffer Twitty is excellent to do business with, very personable and the smoothest auto buying experience I’ve had
The Sales Department, especially Jose Sotomayor and Mrs. Barbara, was so friendly and helpful. I bought the car over the phone and they were very patient with all my questions. Love this new car!!
Excellent
Ty was incredible. He was extremely helpful throughout the entire buying process. Since the truck wasn’t available the first time we came in, he was able to help us get our deposit down and hold the vehicle. Throughout the waiting process he was always available and prompt in answering any questions we had.
Polite, professional, and accommodating in finding me the vehicle I REALLY wanted.
My wife and I are very pleased with the level of service and professionalism from Tony Garcia Sr. and the entire team. And we are especially grateful for our new Envista. We got exactly what our family needed.
We were not told about the extended warranty. We were not asked if we wanted special license plates.
What an amazing facility!!! I had an extremely positive experience with Parts, Service, Finance and Sales. My daughter purchased her first car on her own and I couldn't be more proud of her. The Great team @ Richard Karr Buick GMC really took care of her. Special thanks to Jennifer Twitty....You really went above and beyond to make this an enjoyable experience for my baby girl!!! We will be a repeat customer!
I enjoyed doing business with the dealership,all of the people that I interacted with were very helpful and friendly.
What a great truck buying experience at Richard Karr! My truck salesman,Ty Smith, was very personable, friendly and very helpful in my truck purchase, a 2022 GMC Sierra Denali. He responded very quickly when I sent him a text about questions I had during the process of the transaction. He made the overall buying process smooth and easy! Thank you for such an fast, easy and enjoyable buying experience!
I was originally quoted my truck would be ready by 5. I was going to have to cancel and come back another day but John said he would make sure my truck was done by noon. It was finished by 12:30. I am very appreciative. John is honestly the nicest guy you have working there. I will request him from now on.
WONDERFUL SERVICE AGAIN
always get my truck back to me which I live in the truck
Staff is always friendly and answer any questions I have!
Jenifer Twitty has excellent communication skills and cares about her customers. She was very happy to show me cars and answer my questions without rushing even though were customers waiting. Definitely buy your next car from her, she will treat you right!
The coupon just sent out when I try to use them at the cash register. They told me that I could not use them because they don’t make enough when they do oil changes. Also there is a $15 coupon that I try to use on my windshield wiper and she said couldn’t use that windshield wipers because that, that was an over-the-counter purchase so I’m not sure what the coupons are for since we can’t use them all oil changes nor windshield wipers or anything over-the-counter that’s a little misleading
Very quick process. James did a great job explaining everything. Thomas was fantastic. Listened to my needs and did not feel pressured at all through the whole process.
I am absolutely happy with the work that was done to my vehicle. They were up front and precise with all prices and time limits. Love this place.
Received an oil change. Went quickly. They also informed my of two recalls on my truck. Took action on those and took care of it quickly.
team sales are quiet helpful and nice. Kristian the sales guy was attentive and answered all the questions and needs about my new 2023 Acadia. My first experience with GMC was smooth and fast. 100 percent recommend.
It was great!
Everyone is very friendly and attentive.
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My husband and I have purchased several vehicles from Richard Karr. The customer service is always good along with getting a wonderful new ride. Thank you for your service to Waco!
Family friendly atmosphere
Great staff very helpful
Great experience, Jose Sotomayor was very knowledgeable, all the staff I encountered were very polite, very professional.
1st time GM buyer. Previous 40 years purchased Ford cars, suvs and trucks. What convinced me to take the GM plunge was the professionalism and courtesy I received throughout the buying process for my Escalade. Kristian, consistently addressed all my questions on a fair and timely manner. The used car manager gave a very fair trade in price for my Ford F150. It’s locally owned and managed so your money stays in the community. Couldn’t say enough positive word’s about this store and their wonderful team. Even met the owner who’s a gracious and appreciative gentlemen. Highly ...
Everyone here is very kind, friendly, and professional. I always feel welcomed and my needs are always met.
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they took care of my car and me. I would recommend them to anybody. thank you so much.
Jose was great to work with. He was polite and respectful and he was accommodating when I changed my mind about the vehicle I wanted.
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FAST AND PROFESSIONAL
Came to see about buying a new SUV. Jose was the best sales consultant! Explained difference between suvs. I finally came to what I wanted. Really recommend for all wanting a new car, truck Suv.
Easy simple purchase, no run around or trying to pressure us. Gave us better deal than another dealership. Mrs. Twitty was real professional
Great service! However, the wheel lug nuts were not quite as tight as I like them (after tire rotation).
Great customer service! I am pleased that you have a play room to keep children occupied while we wait.
Team keeps you up to date of progress and gives you rough estimate of completion date
great experience - no issues at all!
Honestly one of the most painless experiences I’ve ever had getting work done on my truck. I submitted a request for service online and hours later I got a call from Clint. He was upfront t about the fact that I would need to leave the truck overnight (which was fine) I needed an A/C issue diagnosed and fixed, a tire pressure sensor replaced and the transmission serviced. 24 hours after I dropped it off everything had being identified and fixed. It took me all of 4 minutes to pay, pick up my truck and be on my way. It ...
I recommend using Ernesto Ramirez as your sales consultant! in my opinion the best! Gave me the best deal!! He answered all my questions, he also follows up with me all the way in Abilene!!
The car buying experience was amazing. I really appreciate the deal put together for my daughter starting college at Baylor. I know for the next four years she has a team (Larry Miller, Thomas Contreras, Richard Karr) behind her and will do all that is needed for her to have a dependable vehicle. Thank you, working with them was truly a blessing.