Customer Testimonials

Google logo
Google Feb 20, 2024

Ty was super helpful and made buying our dream truck a smooth, easy process!

Google logo
Google Feb 8, 2024

Jennifer was amazing. Came to see her over a week ago and the numbers just weren’t ideal. Did some research with other car lots, and ended up right back with her. She was very informative and answered all my questions. She was also very determined to make sure I was satisfied!

Google logo
Google Feb 8, 2024

My experience was excellent my salesman was the best Jose Sotomayor made it super easy for me to purchase my 2024 Buick!

Google logo
Google Feb 7, 2024

Very friendly and attentive. Gets the job done in a timely manner. I am a repeat customer.

Google logo
Google Feb 2, 2024

As always, i was made to feel right at home with the highest level of customer service. I didnt even have to wait all day for my vehicle. It was done in a less than a couple of hours. As always Tony Garcia greeted us and made sure all our needs were met. Thanks Pop!!

Google logo
Google Jan 24, 2024

One of the easiest and most pleasant car buying experiences that I have had.

Google logo
Google Jan 23, 2024

Jennifer was very knowledgeable about the vehicle, she could answer any questions that I had. She was helpful but not pushy. She let us take our time and decide what was the best vehicle for us.

Google logo
Google Jan 23, 2024

Everyone was super friendly. The truck was detailed nicely and actually arrived at the dealership sooner than I thought it would. It's a gorgeous vehicle. Thanks GM and Richard Carr Auto Group!

Google logo
Google Jan 22, 2024

It was a great experience

Google logo
Google Jan 1, 2024

The service tech was very helpful. I was running about 15 minutes late because of holiday traffic. I told her my daughter had a doctors appointment and it was at 4:00. She walked my paperwork back to service department and asked the fastest tech to please get right on it. It took them 45 minutes and we were on our way in plenty of time to make the doctors appointment. I appreciate there help and understanding. Sincerely, Loretta Bosley

Google logo
Google Dec 28, 2023

Saturday morning and they were still very much busy, but the lady at the front desk was amazing and so was who helped me out at checkout. Considering this was the Saturday right before Christmas, the checking in and checkout process was seamless and they did it with a smile! Richard Karr is super lucky to have them both!

Google logo
Google Dec 18, 2023

Jennifer Twitty and the other staff there have always been extremely helpful to us. They helped us get this special order through for my husband’s truck and when we were there to pick that up, we ended up purchasing another vehicle that same day! The second purchase that day was not planned, but she and the other staff members made the process as seamless as possible, and we couldn’t be happier with our vehicles and the overall experience:) We always are happy to recommend Richard Karr to people that we know and we have also had other family ...

Google logo
Google Dec 12, 2023

Friendly and professional service

Google logo
Google Dec 6, 2023

Google logo
Google Dec 6, 2023

Leonard Betts goes above and beyond for his customers

Google logo
Google Dec 6, 2023

Google logo
Google Dec 1, 2023

Jenifer was excellent, the truck we chose was in transport and she kept us informed every step of the way. When we arrived she greeted us and after looking at the truck we were in and out of the business office in record time. I highly recommend both Jenifer and Richard Karr GMC.

Google logo
Google Nov 29, 2023

Kristian is a top shelf salesman as well as a person, extremely well versed on product knowledge. Very engaging and personable.

Google logo
Google Nov 25, 2023

I had my sights set out on a 2024 Buick Envista. I called my local Richard Karr Buick GMC dealership in Waco, along with many others in all the big surrounding cities. I had no luck finding one available at the time, however, Jenifer Twitty, Richard Karr Buick of Waco never lost sight of my desire to purchase this vehicle that was hard to get. Her kindness, and hard work to see that I can fulfill my goals is unmatched; literally, no dealership has the customer and hospitality service like Jenifer Twitty and everyone who supported me during this special experience. ...

Google logo
Google Nov 21, 2023

Google logo
Google Nov 18, 2023

After searching for a few months for a vehicle I contacted Richard Karr motors and spoke with Jennifer Twitty. She went above and beyond getting information about specifics about the vehicle to me and was able to negotiate a very reasonable offer. When I arrived from out of town short notice she had the keys and vehicle pulled up and was ready for a test drive where she explained key features with ease and knowledge, throughout the whole test drive she did not try to over sell the vehicle and allowed me to get a feel of the vehicle rather ...

Google logo
Google Nov 14, 2023

The friendly environment at Richard Karr made the entire transaction seamless. I would highly recommend Richard Karr to anyone who wants a quality vehicle.

Google logo
Google Nov 14, 2023

Mike and the Service Department are the best around!

Google logo
Google Nov 13, 2023

Ty Smith was the BEST salesman! He was patient and listened to me to learn what I was looking for in a vehicle. I had been several dealerships that day but after visiting with me Ty pulled up with the perfect car for me! He answered all of my questions about the car and after further conversation he realized that service is important to me so he walked me over to the service center to show me around and introduce me to the staff. Everyone at the dealership was super kind and I highly recommend Richard Karr Buick GMC.

Google logo
Google Nov 10, 2023

Took my GMC Acadia for an alignment and was greeted promptly and professionally by the service advisor. My car was serviced right away and the service technician did an awesome job. My car not pulling to the right anymore.

Google logo
Google Oct 31, 2023

Amazing service from the sales guy Kristian to the GM!

Google logo
Google Oct 30, 2023

always great service!!

Google logo
Google Oct 26, 2023

Jeniffer Twitty is excellent to do business with, very personable and the smoothest auto buying experience I’ve had

Google logo
Google Oct 16, 2023

The Sales Department, especially Jose Sotomayor and Mrs. Barbara, was so friendly and helpful. I bought the car over the phone and they were very patient with all my questions. Love this new car!!

Google logo
Google Oct 10, 2023

Excellent

Google logo
Google Oct 10, 2023

Google logo
Google Oct 5, 2023

Ty was incredible. He was extremely helpful throughout the entire buying process. Since the truck wasn’t available the first time we came in, he was able to help us get our deposit down and hold the vehicle. Throughout the waiting process he was always available and prompt in answering any questions we had.

Google logo
Google Oct 3, 2023

Polite, professional, and accommodating in finding me the vehicle I REALLY wanted.

Google logo
Google Sep 30, 2023

My wife and I are very pleased with the level of service and professionalism from Tony Garcia Sr. and the entire team. And we are especially grateful for our new Envista. We got exactly what our family needed.

Google logo
Google Sep 26, 2023

We were not told about the extended warranty. We were not asked if we wanted special license plates.

Google logo
Google Sep 20, 2023

What an amazing facility!!! I had an extremely positive experience with Parts, Service, Finance and Sales. My daughter purchased her first car on her own and I couldn't be more proud of her. The Great team @ Richard Karr Buick GMC really took care of her. Special thanks to Jennifer Twitty....You really went above and beyond to make this an enjoyable experience for my baby girl!!! We will be a repeat customer!

Google logo
Google Sep 20, 2023

I enjoyed doing business with the dealership,all of the people that I interacted with were very helpful and friendly.

Google logo
Google Sep 17, 2023

What a great truck buying experience at Richard Karr! My truck salesman,Ty Smith, was very personable, friendly and very helpful in my truck purchase, a 2022 GMC Sierra Denali. He responded very quickly when I sent him a text about questions I had during the process of the transaction. He made the overall buying process smooth and easy! Thank you for such an fast, easy and enjoyable buying experience!

Google logo
Google Sep 14, 2023

I was originally quoted my truck would be ready by 5. I was going to have to cancel and come back another day but John said he would make sure my truck was done by noon. It was finished by 12:30. I am very appreciative. John is honestly the nicest guy you have working there. I will request him from now on.

Google logo
Google Sep 13, 2023

Google logo
Google Sep 12, 2023

amazing service will be back again

Google logo
Google Sep 7, 2023

always get my truck back to me which I live in the truck

Google logo
Google Sep 2, 2023

Staff was very friendly and service was fast

Google logo
Google Aug 19, 2023

Jenifer Twitty has excellent communication skills and cares about her customers. She was very happy to show me cars and answer my questions without rushing even though were customers waiting. Definitely buy your next car from her, she will treat you right!

Google logo
Google Aug 16, 2023

Great place and friendly service

Google logo
Google Aug 8, 2023

Very quick process. James did a great job explaining everything. Thomas was fantastic. Listened to my needs and did not feel pressured at all through the whole process.

Google logo
Google Aug 1, 2023

I am absolutely happy with the work that was done to my vehicle. They were up front and precise with all prices and time limits. Love this place.

Google logo
Google Jul 26, 2023

Received an oil change. Went quickly. They also informed my of two recalls on my truck. Took action on those and took care of it quickly.

Google logo
Google Jul 26, 2023

Google logo
Google Jul 20, 2023

team sales are quiet helpful and nice. Kristian the sales guy was attentive and answered all the questions and needs about my new 2023 Acadia. My first experience with GMC was smooth and fast. 100 percent recommend.

Google logo
Google Jul 17, 2023

Google logo
Google Jul 16, 2023

It was great!

Google logo
Google Jul 12, 2023

Everyone is very friendly and attentive.

Facebook logo
Facebook Jul 6, 2023

Let the success story of others attract you to your success. I have always had interest in Bitcoin trading so I can invest for myself and my family, but I was scared of lost until I got convinced by seeing a lot of people giving testimonies about Mrs. Susan Ryan an expert Bitcoin trader. and then i decided to finally give it a trial, so far so good, I have made $15,000 in just a couple of weeks I started trading with an initial deposit of $1,000. Don't waste more time contact her via Email:[email protected] WhatsApp: +1 (856) 440-3528

Google logo
Google Jul 4, 2023

My husband and I have purchased several vehicles from Richard Karr. The customer service is always good along with getting a wonderful new ride. Thank you for your service to Waco!

Google logo
Google Jun 25, 2023

Family friendly atmosphere

Google logo
Google Jun 20, 2023

Google logo
Google Jun 19, 2023

Great staff very helpful

Google logo
Google Jun 18, 2023

Great experience, Jose Sotomayor was very knowledgeable, all the staff I encountered were very polite, very professional.

Google logo
Google Jun 18, 2023

1st time GM buyer. Previous 40 years purchased Ford cars, suvs and trucks. What convinced me to take the GM plunge was the professionalism and courtesy I received throughout the buying process for my Escalade. Kristian, consistently addressed all my questions on a fair and timely manner. The used car manager gave a very fair trade in price for my Ford F150. It’s locally owned and managed so your money stays in the community. Couldn’t say enough positive word’s about this store and their wonderful team. Even met the owner who’s a gracious and appreciative gentlemen. Highly ...

Google logo
Google Jun 17, 2023

Everyone here is very kind, friendly, and professional. I always feel welcomed and my needs are always met.

Facebook logo
Facebook Jun 8, 2023

Mrs Rebecca Wayne is a popular Forex and bitcoin manager well recognize by so many traders, she is very legit and reliable she deserves a big recommendation because she has the strategy to grow your investment without fear not being double minded, I invested $1000 with Rebecca Wayne I made a withdrawal of $10,050. I referred her to you all today because of her good works toward my trading account, you can also reach out with her platform, contact her via WhatsApp:+18304848051 Email : [email protected]

Google logo
Google Jun 7, 2023

they took care of my car and me. I would recommend them to anybody. thank you so much.

Google logo
Google Jun 3, 2023

Jose was great to work with. He was polite and respectful and he was accommodating when I changed my mind about the vehicle I wanted.

Facebook logo
Facebook May 28, 2023

Such an excellent, diligent and honest person in her works was God sent to me, finally I came across the best binary expert and her good works help me change my standard of living, you should also give Mrs. Trey Loudis a try and invest with her, I invested $1,000 and got $11,620 in less than a week. Email: [email protected] WhatsApp: +18643363504

Google logo
Google May 27, 2023

Google logo
Google May 25, 2023

FAST AND PROFESSIONAL

Google logo
Google May 17, 2023

Came to see about buying a new SUV. Jose was the best sales consultant! Explained difference between suvs. I finally came to what I wanted. Really recommend for all wanting a new car, truck Suv.

Google logo
Google May 16, 2023

Easy simple purchase, no run around or trying to pressure us. Gave us better deal than another dealership. Mrs. Twitty was real professional

Google logo
Google May 15, 2023

Great service! However, the wheel lug nuts were not quite as tight as I like them (after tire rotation).

Google logo
Google May 4, 2023

Great customer service! I am pleased that you have a play room to keep children occupied while we wait.

Google logo
Google Apr 27, 2023

Google logo
Google Apr 25, 2023

Team keeps you up to date of progress and gives you rough estimate of completion date

Google logo
Google Apr 12, 2023

great experience - no issues at all!

Google logo
Google Apr 10, 2023

Google logo
Google Apr 5, 2023

Honestly one of the most painless experiences I’ve ever had getting work done on my truck. I submitted a request for service online and hours later I got a call from Clint. He was upfront t about the fact that I would need to leave the truck overnight (which was fine) I needed an A/C issue diagnosed and fixed, a tire pressure sensor replaced and the transmission serviced. 24 hours after I dropped it off everything had being identified and fixed. It took me all of 4 minutes to pay, pick up my truck and be on my way. It ...

Google logo
Google Mar 30, 2023

Staff was super friendly and very helpful. Got me in and out.

Google logo
Google Mar 27, 2023

Clint in service knows his job and does it well.

Google logo
Google Mar 24, 2023

Great

Google logo
Google Mar 21, 2023

Google logo
Google Mar 16, 2023

Kristian was excellent and knowledgeable about the vehicle. Helped me with my trade in and got me where I wanted to be to get the deal done. Overall, great experience and excellent customer service from everyone involved.

Google logo
Google Mar 14, 2023

had oil change

Google logo
Google Mar 14, 2023

I had brought my car in for a follow up from the previous fall. The car needed to be inspected to determine if the problem had been fixed that fall. I brought it in on a Friday afternoon, and they called me Monday and told me they had inspected it and the problem was resolved. They also checked my brakes since we were hearing a noise. Determined that brakes were fine and did not require service. Quick and efficient service, and they were honest with me, did not try to give service that was not needed. That does not always ...

Google logo
Google Mar 11, 2023

Went for oil change but did not have appointment. They worked me in very quickly. Good job done well. Thanks!

Google logo
Google Mar 8, 2023

From the beginning of telephonically scheduling my PM appointment with Ashley to the day of my actual visit, everyone was polite, courteous, and very helpful. Thank you, Richard Karr Staff. You're renewing my faith in GMC despite my experience with West Chevrolet. Thank you for helping me love my slightly used truck!

Google logo
Google Mar 8, 2023

Mike Lee was absolutely great! Great customer service couldn't ask for anything better.

Google logo
Google Mar 2, 2023

The team helped me tremendously, went over the norm to make sure my truck was running great.

Google logo
Google Feb 24, 2023

Work donbe ahead of time and done right

Facebook logo
Facebook Feb 24, 2023

While traveling from out of state I had an issue with my vehicle. I was reluctant to take my car to an unfamiliar dealership for service. The customer service was amazing, the knowledge of the service department made me feel so comfortable and I couldn’t have been more happy with the service I received. Mike Lee went above and beyond my expectations. If you’re second guessing this location, please don’t!!

Google logo
Google Feb 21, 2023

As always, the folks at Richard Karr Motors are friendly, knowledgeable, and accommodating!

Facebook logo
Facebook Feb 8, 2023

Mrs Rebecca Wayne is wonderful! She helped me get my first profit . She made the entire process smooth and I felt completely supported after investing the minimum of $1000 she made over $10,500 for me in a week . I highly recommend her to anyone who’s planning on joining the crypto currency market . Contact her Email: [email protected] Or WhatsApp:+18304848051

Google logo
Google Feb 2, 2023

Amazing

Google logo
Google Jan 27, 2023

The only No BS dealer I’d ever been to, definitely appreciate everyone I’d worked with, especially Ty!

Google logo
Google Jan 25, 2023

Awesome staff that keep you updated to vehicle status

Google logo
Google Jan 17, 2023

Yes My husband purchased our vehicle from Richard Karr over 2 years ago and we Enjoy Our Cadillac SRX... Our sales guy was Ty... We Have All Our Maintenance done at Richard Karr too...

Facebook logo
Facebook Jan 10, 2023

Had my vehicle repaired there twice after it was damaged. Each time the collision center did a great job repairing my vehicle. Would recommend them for repair.

Google logo
Google Jan 2, 2023

Treated courteous and fast service

Google logo
Google Dec 22, 2022

Always a pleasure doing business at My dealership Richard Karr Motors. The service is always excellent. Very prompt. And always very good to see familiar faces. From our salesman Daniel Riojas, through the service department. Tracy, Leonard, John, And Clint. That is why we keep coming back .Thank you all!

DealerRater logo
DealerRater Sep 15, 2020

I recommend using Ernesto Ramirez as your sales consultant! in my opinion the best! Gave me the best deal!! He answered all my questions, he also follows up with me all the way in Abilene!!

Read at DealerRater

DealerRater logo
DealerRater Aug 24, 2020

The car buying experience was amazing. I really appreciate the deal put together for my daughter starting college at Baylor. I know for the next four years she has a team (Larry Miller, Thomas Contreras, Richard Karr) behind her and will do all that is needed for her to have a dependable vehicle. Thank you, working with them was truly a blessing.

Read at DealerRater


Leave Us A Review